Terms and Conditions

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Luggage Policy

The Sedans and Luxury Sedans can hold up to 4 passengers with 3 standard size luggages. SUV can accommodate a maximum of 6 passengers with a total of 6 standard luggage sizes.  

Credit Card Policy

To pay using credit card, it should be submitted for pre- approval in advance. For reservations through debit or credit card, a preliminary hold of 150 percent of the quoted fare is reserved to secure the total gratuity, additional stops, waiting time and any including tolls. This hold is released upon 3 to 5 business days after the processing of the payment is completed.  

Cancellation Policy

Trips canceled without advanced notification within the time allotted can result in the charging of cancellation fares. Therefore, to avoid such fares, customers are advised to inform the customer service of cancellation three hours in advance in New York 5 Boroughs including airports. In case of Connecticut, New Jersey and Westchester including Newark Airport, notifications should be made 6 hours prior to the pick- up. Please contact here for cancellation: Email: info@nyccarservice.us Phone: 1-718-304-7604  

No Show

If NYC Car Service is unable to contact the passenger or the related person provided in the reservation after 15 minutes of the pick- up time, then the trip is considered as a no- show. A no show without any prior notification will lead to the charge of a full fare no- show charge.  

Disclaimer

We are not be held responsible for cases where there is an inconvenience caused like breakdown of the car, delayed arrival, failure to deliver the promised services, damage or other inconveniences caused. The damage of the customer is only limited to the value of the unused ticket that was purchased. Therefore, you must acknowledge and agree with our terms and conditions before signing up for our services. If you want to book a car prior to 12 hours of the desired time or on the same day, check for the availability of the car by calling us at 1-718-304-7604. It is strongly recommended that you check and verify the time of the departure of your flight in case there are possibilities of delay during the peak travel hours or due to extreme and harsh weather conditions.  

Privacy Policy

The information that we collect from our customers are used for communication and reservation only. We do not attempt to sell or use the information in any way. When there are new or special offers, or important functional changes made to the website, we notify you with such information time and again. We also inform our customers about the services of NYC Car Service. Our security system is built with strong firewalls, advanced technology and upgraded security components to ensure that the information remains safe and secured. Therefore, you can be assured of your personal information being absolutely safe and free from unauthorized access. It should be noted that all transactions are made in US dollars.  


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